The customer segment begging to be seen in 2026

For more than a decade I’ve studied underserved consumer segments—the groups whose needs, motivations and realities are overlooked despite their spending power, influence and loyalty. For 2026, one segment stands out as urgent: parents of neurodivergent children....
Why being in the world beats being in the feed

Why being in the world beats being in the feed

Every so often you read a stat that makes you rethink what you thought you knew about marketing. The latest one to have that effect on me is from the Harvard Business Review. And it’s a doozy. When someone spends just ten minutes interacting with your brand in the...
Why travel is your smartest business move in 2026

Why travel is your smartest business move in 2026

I’ve had a very big year of travel. Some of it was purely for pleasure — think Croatia, Montenegro, Albania and Greece in June. But most of it was for business: Birmingham in the UK, New Orleans, New York, plus plenty of trips up and down Australia’s east coast and...